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Click for Virtual CIO, Data Center, and Project Fulfillment Services |
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- Strategic guidance
- General Staff training
- IT project management
- IT Staff training
- Systems analysis
- Service architecture design
- Security analysis
- System hardening
- Platform recommendation
- Software recommendation
- Configuration support
- Expert troubleshooting & support
- IT project management & tracking
- Executive technology liason
Don't know where to start with IT? Our virtual CIO service provides industry leading IT consulting for architecture design, application and platform selection, staff training, and expert level problem resolution, as well as IT project management. If you've got 1) good mid-level IT staff; or 2) want to develop a staff; or 3) don't have or need a staff but want a departmentalized approach to IT in your organization, and are looking for a way to add broad industry experience for 1/10th the cost of a base level CIO, this service is for you.
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- 1000 Amp circuit
- 500 KVA UPS backup
- Diesel generator
- Independent breaker available for each unit
- Fully redundant 20 ton Liebert HVAC
- Humidity Controlled
- Bandwidth
- Direct fiber from Qwest POP
- Full Internet OC-3 from Qwest
- 100% Uptime Guaranteed
- 24x7 secured location
- Key-card access
- Biometric security
- Individual Keyed Cabinets
- Remote hands & eyes 24x7
- Cisco certified technicians
Click the picture above for a tour of the Data Center.
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- No-Cost Contact
- Plain Talk
- 360° Transparency
- Project Specific Overhead
- Hands-on Project Supervision
- Any Stage Of Completion
- GUARANTEED to Meet YOUR Need
- Products AND Services
- Future-capable
- Maintenance or Turnkey
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"People ask me what I do - I tell them that I provide services for medium sized organizations unable to have 'round the clock strategic information technology thinkers on staff. I work with clients to solve particular problems, address particular challenges, or to investigate particular opportunities facing the organization. These may be problems, challenges, or opportunities that the client has not been faced with before, or has been putting off due to lack of time or resources. I do what I can to sharpen the focus, to minimize the noise, to bring experience, expertise, and clarity to the challenge."
~ Kurt Navratil, Virtual CIO
Click the details below for more information on each bullet point above.
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A Data Center keeps your computers accessible only to you from anywhere in the world, and locks down your data with disaster recovery service absolutely unattainable to the small- to mid-sized business without a major capital investment to the tune of 5 or 6 digits.
Consolidating services amongst our clients allows us to provide the same sever farm, VPN, remote server and other services that large companies in tall buildings usually have only to themselves.
This means you can have complete confidence in the security of your data from inadvertent employee misuse, theft, data loss and its availability to you 24/7 from the office, home, or on the road.
Let us give you a tour of the Data Center today!
Click the details below for more information.
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Let's be honest.
IT projects are scary, and painful...and more so if you don't know what you need to do in order to do what you want to do.
Everybody and their brother's unlce has ideas, and you have a hard time determining who has qualifications to present ideas, let alone bring those ideas to fruition.
interCOM takes all the pain out of your hands and leaves the decision-making there.
Consider your project the same as building a house. You know if your builder is building a good house when you see it, and you can tell pretty early on if you'll be getting what you need...and what you're payiing for.
We'll build your technology house, and you'll decide what that house will look like without having to build it.
Perhaps most importantly, you'll sleep better!
Click the details below for more information.
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STRATEGIC GUIDANCE
Most IT decisions are made on the fly in organizations that don't have a rooted strategic plan AND someone whose job it is is to remind others of the plan and stick to the plan unless a reasonable process brings about a change of the plan.
We provide that gusidance.
GENERAL STAFF TRAINING
What do your employees REALLY know about the computers, software, and networks they use? How do you know?
NOt only do we train employees on countless computers and software, we evealuate them on their current skill set. We also evaluate what your prospective employees say on their resume with what they actually can do...before you hire them!
IT PROJECT MANAGEMENT
Occasionally, a vendor needs you to upgrade in order to use their latest offering, or you need to upgrade to handle new employee opportunities. Perhaps you have to install something, or add a server...or juxt explore what a server is and does!
Thses any a plethora of other seemingly insignificant projects take your time and productivity away and, because you don't do this all the time, you really don't know what compatability issues you are going to face down the road or user issues that may arise once everything is implemented.
interCOM does this day in and day out.
IT STAFF TRAINING
Ever wonder if your IT staff really know what they are doing> Why does your staff complain that the computer guys keep messing up the same stuff? Does the IT guy always talk as if you're supposed to understand the foreign language he's speaking at your weekly meetings?
More to the point, do you nod your head in understanding when the IT guy is saying something, because you do not want to appear ignorant in front of your staff?
You're stuck. You can't get rid of him because you don't know how to qualify another applicant for the job, but you can't tell him he's speaking Jabberwocky.
interCOM solves that problem with one of our Virtual CIOs. We train your IT guy(s), and then, iof they do not implement the training, we fire them.
Notice in our IT Staff Training section here we do not mention their technical training. We do this, but we have found that they need people training 100 times more than technical training. If they do not have the technical expertise, that shows up pretty quick, and we either fix it or get rid of them.
The key is the people!
SYSTEMS ANALYSIS
Is what you are using technology for the best way to get technology to do what you need done?
How do you know?
Your interCOM CIO will find out pretty quickly with a comprehensive analysis.
SECURITY ANALYSIS
Where are your vulnerabilities, physically and virtually? What about in policies meant to protect your technology from employees, vendors...and even clients?
Your interCOM CIO finds them and provides a comprehensivie plan to eliminate them.
SYSTEM HARDENING
You know that every computer and network in your organization is different, even if they look the same on the outside.
What has your staff installed on their computers...how many people have messed with your network?
Stability and uniformity. That's what your interCOM CIO provides.
PLATFORM RECOMMENDATION
There's more to life than Microsoft. Do you know when a Macntoch or Linux computer may prove more productive to your organization?
Your interCOM CIO does!
SOFTWARE RECOMMENDATION
Just because the guy with a brother whose friend used to work with computers three jobs ago doesn't mean his idea of the best software really is the best.
How do you make sure the software is compatible with your current computers or other software? Do you know the industry reports about this software and how it affects your computers, networks, and personnel?
Your interCOM CIO does!
CONFIGURATION SUPPORT
Everything in this category needs to be installed, trained, or modified. Who on your staff has the time, expertise, or desire to really do this, and do it right?
Your interCOM CIO does!
EXPERT TROUBLESHOOTING & SUPPORT
Crucnh-time. Something has a deadline and either the computer or it's user has taken the wrong turn. How do you get back on track, on-time, on budget, and on the ball?
You interCOM CIO provides the quick-fix to get you going again and the long-term solutions to make sure those things don't happen again!
IT PROJECT MANAGEMENT & TRAINING
Your IT staff, or those from other departments appointed to be the IT Staff for this project, sure do know how to meet. And they can even whip up a report about what they met over...and submit a voucher for the pizza it took for them to do this, on company time, down the street.
Who can keep them on task with specific project mileposts and goals to meet, as well as train them to be a better technolgy committee in the future?
Your interCOM CIO can!
EXECUTIVE TECHNOLOGY LIAISON
So you've realized technology is the necessary evil of the Information Age. You've accepted that, and even embraced it.
If only you understood what all that jargon meant...and, even better, if only you could command from on high that everything be taken care of so you could do what you do best in your business (which, frankly, isn't dealing with computers!).
But you need someone to act in your place, with authority and responsibility. Someone you can focus on and be confident that what you want done will, actually, be done.
Someone who will quarterback the entire technology needs of your organization, but who will be at your service, beck and call.
Someone who, in fact, is a Chief Information Officer.
Your interCOM CIO can do that!
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interCOM provides Data Center services through a third-party vendor.
This vendor typically will contract directly with the client with interCOM acting as the IT Manager of the client in the technical and sales process.
interCOM DOES NOT make any commission or kickback from the vendor for providing this service. Our revenue comes as part of the Service Level Agreement with the client in managing the servers and other equipment that the client will house with the Data Center.
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NO COST CONTACT
Your call to us is free.
We'll advise you on what you're trying to accomplish and what it will take to accomplish it.
You may take that information with you to get bids from oher folks, or you may ask us to get started on the project.
What's most important to us is that you know what you are asking for by the time you are done talking to us.
Whether it takes ten minutes or ten days to fully flesh out your project and discern all of the details, you'll know what to do once you're done asking us how to do it!
The best way to express this is by example: <<CLICK HERE>>
PLAIN TALK
interCOM has created its niche in the industry by focusing on treating the customer as an equal, refusing to fall into the trap of technical superiority many organizations assume when they provide something a client needs but does not understand.
interCOM is, in essence, the general contractor to building your IT infrastructure and supporting it throughout your company's growth.
360° TRANSPARENCY
The client uses interCOM as its IT department, and we act as such when dealing with third party vendors for the client, whether it is hardware, software, or connectivity.
Client Representation:
To the vendor, we are a transparent component of the client we serve. For instance, when we contact a software company to troubleshoot an issue one of your employees is having, we identify ourselves like this: "Hello, my name is Kristofer, and I'm the Systems Adminsitartor for <insert your company name here>. I need to talk to a Level Three support technician about a kernel hang when we are printing to our networked fax machine."
Contractor Representation:
To the client we are a transparent component of the service we provide. For instance, if we bring in a specialist for your company's IT needs, that individual is paid by us and subject to our company policies. They may have their own work they do independently elsewhere, but as long as they are on the clock for you, they are interCOM.
Vendor Representation:
Similarly interCOM promotes the capabilities of some of its vendors that we have affiliate relationships with as those of our own. We contract with companies to provide us this transparency, so as to minimize the amount of contacts the client needs in order to accomplish their IT goals. That makes us directly accountable to you (No more calling around looking for someone to blame or to take responsibility...that's us from the get-go!) so that you know when there is an issue, the buck stops here: With interCOM!
PROJECT SPECIFIC OVERHEAD
Our model allows you to experience the joy of actually getting what you pay for!
Your costs are specific to your project. Our overhead for your project is covered in the cost of your project; you aren't paying for someone else's project and they aren't paying for yours.
In fact, our clients are combining their purchase power to reduce the costs of labor significantly.
If you had a qualified technician come in for two hours per week from a computer repair company, you'd pay between $85 - $150 for a qualified technician. That's $340 to $600 per month.
You know the repair company doesn't pay all that to the technician!
We hire technicians at a lower price because they work for less if they have guaranteed hours. You may not have a regular need...but interCOM does. Because we keep them busy regularly, we can schedule some of those hours (or even provide emergency service) to your company at a reduced rate while maintaining the qualty of technician you need.
Our average client on a Service Level Agreement for regular service and maintenance utilizes our services for 10 hours a month at $500 a month. That's an average hourly rate of $50. You won't get that from a local repair company, and if you had someone on staff to handle only ten hours a month, you'd still pay a minimum of $1500 and wish you could keep them busier.
HANDS-ON PROJECT SUPERVISION
Our personnel and contractors are qualified individuals who can perform any task we set the to and you need done. However, they don't own the business...our or yours!
We assign an interCOM partner to each project to oversee, on a daily basis, your specific contract and our obligations and progress towards accomplishing those objectives.
What that means is that we have ownership "boots on the ground," oftentimes actually doing the work required to keep our commitment to you. The partner supervises at your location in person, via phone, through email, and with daily reviews with the technician or technicians assigned to your contract.
The partner is also in constant contact with you or your designated liaison on as regular a basis as you request (Daily, weekly, monthly...or any variable of time!) and we suggest that you allow the partner to be intimately involved in your department and/or managerial meetings as your IT Department "manager" so that your entire organization is up to speed on our involvement in your company.
GUARANTEED TO MEET YOUR NEED
Each project is 100% Guarenteed. We're not satisfied until you are.
Each project comes with a guarantee of the work beyond the date is completed. Depending on the project, this can be from 30 days to three years.
PRODUCTS AND SERVICES
We guarantee our work and the products we use, if they are not covered by a manufacturer's warranty. Our standard warranty on products is one year.
FUTURE CAPABLE
The work we do for you isn't something meant to be usable one day and obsolete the next. Within the capacity of your budget, our projects are completed with the end in mind that you will be using this technology for years to come, and it needs to be flexible to as-yet undiscovered technological applications.
MAINTENANCE OR TURNKEY
interCOM will complete your project so that you can use it with an ongoing maintenance plan from interCOM (The much less expensive route!) or you can use it with the staff you have on hand taking over the reins once the project is certified as completed.
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Web Development
interCOM's Web Development Staff's focus is to provide our clients with quality and affordable Web sites. We work with you to understand your business needs and gear our efforts to maximize the impact for your potential customers.
Each company and industry is different but the process we use to develop a Web site is a core aspect that differentiates us from our competition. We ask the right questions and listen carefully to your answers. By understanding your business and your market, we can provide you with a solution that is truly unique to your company and is an effective tool for realizing your business goals.
- Phase One is all about discovery. We work with you and your team to understand your company and your business goals.
- In Phase Two, we conceptualize a design to fit your company's needs. We create the visual style, the navigation, and the overall site map that will define your new site. Generally, we will develop a few different layouts and then work with you to select the elements of the final design.
- Phase Three is development, the "nuts and bolts" of the project. Working from the final design and site map, we flesh out all of the individual pages and fill in the content to complete the Web site.
- Phase Four is not complete until the new site is deployed. But before the site is officially launched, we will thoroughly test and retest every part of your Web site to ensure that every visitor will have a positive and error-free experience. In addition, we can help you develop search engine and online marketing campaigns that will maximize the impact of your new site.
- In Phase Five, we will review every aspect of your working Web site to ensure that it is calibrated to achieve your business goals. As your business evolves, it will be important to re-assess and adjust your site to keep pace with the customers you hope to capture. Scheduling small, strategic updates to your Web site will improve your bottom line.
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Click here for details... |
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Ecommerce continues to grow, becoming a standard adjunct to traditional stores for most retailers. A growing number of smaller companies have also embraced it.
One of the strongest areas of recent growth is in the Business to Business area. More companies are finding cost reductions and other benefits in moving to electronic trading with their partners and suppliers through secure areas of their web sites.
While selling products to consumers remains the public face of ecommerce, businesses can look to increase their efficiency with B2B systems. GWS offers full ecommerce solutions. We provide the necessary tools to analyse your ecommerce activity, helping you to identify strengths as well as underperforming areas.
With up-to-date reports, you can exploit your e-sales data to gain knowledge of customer buying patterns that can be used to competitive advantage. You can leverage information on sales results versus promotions to maximize profitability and marketing return on investment. Contact us to find out how an ecommerce solution can benefit your organization.
We provide shopping carts with secure payment areas. Sites with low transaction volumes can use a 3rd party payment system such as WorldPay®. For those who want control over card numbers and payment, we can arrange an account with SecureHosting which enables you to run card payments through your own merchant account (subject to obtaining the necessary clearances from your bank) while contracting the secure area to experts.
These two options offer the cheapest route into selling on the web. Medium and large organizations will normally require something more sophisticated.
Companies that require greater control of their online transaction environment will want a customized ecommerce system. The development involved ranges from making a few changes to an off-the-shelf package, through to an extensive development process creating a system which has all the special features that are necessary for you.
The increasing sophistication of off-the-shelf systems means that the needs of many small-to-medium size organizations can now be met without the traditional costs associated with ecommerce development.
We will advise on all matters related to your web site, and help you to ensure that it becomes a central part of your marketing and business strategy - as well as a vital customer relations tool.
Our service doesn't finish once your site is up and running. We will help you market it to increase visitor numbers, and provide regular reports on traffic as well as how people are using your site. With this valuable analysis you can make informed decisions on how to make your site even more successful.
Many companies develop sites exclusively in Microsoft or Linux technologies - GWS uses both. With our extensive experience in Javascript, ASP, PHP, Access and MySQL we can recommend the technologies appropriate to your needs, delivering the features you want at an optimal price point. GWS uses industry standard software including Photoshop, Illustrator and Dreamweaver. We use Macintosh and PC hardware, so you have the reassurance of knowing your site will work properly on both platforms.
Our flexible development model gives clients a level of input into the development process that suits their needs. Some companies require extensive design input, while others prefer to delegate most design decisions. This flexibility satisfies a wide variety of client needs and leads to increased satisfaction with the web sites we deliver.
Experience our professionalism today!
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| Web Maintenance
Keeping your Web site interesting and fresh is critical to your business success. A static Web site that is not kept up-to-date will discourage potential customers and, ultimately, cost you sales.
interCOM provides you with:
We offer several maintenance programs including a monthly payment option and a fixed-cost, project-based method.
No matter which maintenance options you select, budgeting time and money to keep your site fresh, compelling, and interactive will help protect the investment you made in your Web site.
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Click here for details... |
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Ecommerce continues to grow, becoming a standard adjunct to traditional stores for most retailers. A growing number of smaller companies have also embraced it.
One of the strongest areas of recent growth is in the Business to Business area. More companies are finding cost reductions and other benefits in moving to electronic trading with their partners and suppliers through secure areas of their web sites.
While selling products to consumers remains the public face of ecommerce, businesses can look to increase their efficiency with B2B systems. GWS offers full ecommerce solutions. We provide the necessary tools to analyse your ecommerce activity, helping you to identify strengths as well as underperforming areas.
With up-to-date reports, you can exploit your e-sales data to gain knowledge of customer buying patterns that can be used to competitive advantage. You can leverage information on sales results versus promotions to maximize profitability and marketing return on investment. Contact us to find out how an ecommerce solution can benefit your organization.
We provide shopping carts with secure payment areas. Sites with low transaction volumes can use a 3rd party payment system such as WorldPay®. For those who want control over card numbers and payment, we can arrange an account with SecureHosting which enables you to run card payments through your own merchant account (subject to obtaining the necessary clearances from your bank) while contracting the secure area to experts.
These two options offer the cheapest route into selling on the web. Medium and large organizations will normally require something more sophisticated.
Companies that require greater control of their online transaction environment will want a customized ecommerce system. The development involved ranges from making a few changes to an off-the-shelf package, through to an extensive development process creating a system which has all the special features that are necessary for you.
The increasing sophistication of off-the-shelf systems means that the needs of many small-to-medium size organizations can now be met without the traditional costs associated with ecommerce development.
We will advise on all matters related to your web site, and help you to ensure that it becomes a central part of your marketing and business strategy - as well as a vital customer relations tool.
Our service doesn't finish once your site is up and running. We will help you market it to increase visitor numbers, and provide regular reports on traffic as well as how people are using your site. With this valuable analysis you can make informed decisions on how to make your site even more successful.
Many companies develop sites exclusively in Microsoft or Linux technologies - GWS uses both. With our extensive experience in Javascript, ASP, PHP, Access and MySQL we can recommend the technologies appropriate to your needs, delivering the features you want at an optimal price point. GWS uses industry standard software including Photoshop, Illustrator and Dreamweaver. We use Macintosh and PC hardware, so you have the reassurance of knowing your site will work properly on both platforms.
Our flexible development model gives clients a level of input into the development process that suits their needs. Some companies require extensive design input, while others prefer to delegate most design decisions. This flexibility satisfies a wide variety of client needs and leads to increased satisfaction with the web sites we deliver.
Experience our professionalism today!
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| Web Hosting
interCOM offers robust and reliable Web hosting with a variety of packages designed to meet the needs of every size and type of business.
Our site hosting systems provide secure, redundant, and highly- available (guaranteed 99.9% uptime) hosting services. And unlike the bulk hosting companies who advertise hosting at outrageously low prices, we can provide unparalleled support for all of your questions and issues.
Contact us today for more information about our worry-free, custom-fit hosting packages.
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Click here for details... |
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Ecommerce continues to grow, becoming a standard adjunct to traditional stores for most retailers. A growing number of smaller companies have also embraced it.
One of the strongest areas of recent growth is in the Business to Business area. More companies are finding cost reductions and other benefits in moving to electronic trading with their partners and suppliers through secure areas of their web sites.
While selling products to consumers remains the public face of ecommerce, businesses can look to increase their efficiency with B2B systems. GWS offers full ecommerce solutions. We provide the necessary tools to analyse your ecommerce activity, helping you to identify strengths as well as underperforming areas.
With up-to-date reports, you can exploit your e-sales data to gain knowledge of customer buying patterns that can be used to competitive advantage. You can leverage information on sales results versus promotions to maximize profitability and marketing return on investment. Contact us to find out how an ecommerce solution can benefit your organization.
We provide shopping carts with secure payment areas. Sites with low transaction volumes can use a 3rd party payment system such as WorldPay®. For those who want control over card numbers and payment, we can arrange an account with SecureHosting which enables you to run card payments through your own merchant account (subject to obtaining the necessary clearances from your bank) while contracting the secure area to experts.
These two options offer the cheapest route into selling on the web. Medium and large organizations will normally require something more sophisticated.
Companies that require greater control of their online transaction environment will want a customized ecommerce system. The development involved ranges from making a few changes to an off-the-shelf package, through to an extensive development process creating a system which has all the special features that are necessary for you.
The increasing sophistication of off-the-shelf systems means that the needs of many small-to-medium size organizations can now be met without the traditional costs associated with ecommerce development.
We will advise on all matters related to your web site, and help you to ensure that it becomes a central part of your marketing and business strategy - as well as a vital customer relations tool.
Our service doesn't finish once your site is up and running. We will help you market it to increase visitor numbers, and provide regular reports on traffic as well as how people are using your site. With this valuable analysis you can make informed decisions on how to make your site even more successful.
Many companies develop sites exclusively in Microsoft or Linux technologies - GWS uses both. With our extensive experience in Javascript, ASP, PHP, Access and MySQL we can recommend the technologies appropriate to your needs, delivering the features you want at an optimal price point. GWS uses industry standard software including Photoshop, Illustrator and Dreamweaver. We use Macintosh and PC hardware, so you have the reassurance of knowing your site will work properly on both platforms.
Our flexible development model gives clients a level of input into the development process that suits their needs. Some companies require extensive design input, while others prefer to delegate most design decisions. This flexibility satisfies a wide variety of client needs and leads to increased satisfaction with the web sites we deliver.
Experience our professionalism today!
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